MORE FOR YOUR
Money
If you can’t trust
the Better Business
Bureau’s new grades,
whose can you trust?
BY KATE ASHFORD
ILLUSTRATION BY CHI BIRMINGHAM
The BBB
Gets a C
Consumer Protection
George Grillo swears he
isn’t a bad contractor. “I could
literally give you hundreds of
references of jobs that came
out beautiful,” says Grillo,
whose At Home Remodeling
of East Hartford, Connecticut,
got a failing grade of F from
the Better Business Bureau in
2010 for not responding to one
customer complaint. Not long
after, he folded the company.
“I don’t want to have a pissing
contest with the BBB, because
my livelihood really depends
on them,” he says, “but to put
24 AARP THE MAGAZINE
